Pop-up Computer Virus Warning (1-855-495-4100)

[Bruce Verns]

I just have upgraded to Microsoft Edge few days ago. After browsing several web sites and downloading some tools, I concur that the browser is affected by some kind of virus. Edge browser is now locked with a message about “Computer virus warning. Identity theft and hacking possibilities. Contact emergency virus support now. 1-855-495-4100.”

Searching the Internet leads me to various scam tech support website. I found them very similar to this virus because its either they want me to pay or purchase a removal tool first.

Noticing that this is a fraud online support, I called the number just to check who is on the other side. A guy with Indian accent answered the call and asked me to download some program so that they can access my PC remotely. I didn’t agree and immediately end the conversation.

Obviously, you know why I am posting in this forum. I wanted to remove this fake computer virus warning that promotes scam tech support. Please guide me to removal procedures as well as programs needed to clean the computer.

Thanks,
Bruce

Topic

[MFixer]

Self Help Guide

For easy and free removal of Tech Support Pop-up, we suggest that you carry out the following instructions. We will use only free and effective malware removal tools on this procedure.

1. Download the following Tech Support Pop-up removal tools

– Click to download MalwareBytes Anti-Malware
– Click to download Adware Cleaner

Once downloaded, install the programs using default configuration. No need to change on the current settings. Updating may be necessary after the installation.

2. Reboot computer in safe mode

Rebooting the computer in Windows Safe Mode reduces the effectiveness of Tech Support Pop-up and other malware. Most malware and virus do not function fully while in Safe Mode. You may also scan the PC on normal boot-up; hence, we may not guarantee the efficiency of virus removal.

3. Scan with Malwarebytes Anti-malware

– Open Malwarebytes Anti-malware
– On the main window, click on Scan tab
– Make sure that Threat Scan (Recommended) is selected
– Click on Start Scan button to start finding Tech Support Pop-up and other malicious programs
– After the scan, select all identified threats and click on Remove Selected button
– If it prompts you that computer needs to be restarted, please select No
– Close Malwarebytes Anti-malware program

4. Run another scan using AdwCleaner

– Open AdwCleaner.
– Once opened, click on Scan button to search for malicious applications including Tech Support Pop-up.
– To remove Tech Support Pop-up including all detected adware and malware, click on the Clean button.
– AdwCleaner will prompt you to close any running application as it will need to restart the computer.
– Click OK to restart the computer.

After restarting the computer, you may run additional virus scanner if anti-virus is installed.

[marcus_08]

I am also getting similar virus on my computer. This happens on my Microsoft Edge browser. Firefox and Google Chrome are not having this issue. Please help.

[Author]

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