Help me remove virus

Discussion Forums Adware, Malware, and Virus Problems Help me remove virus

  • Creator
  • #449 Reply

    A message box from always pop-ups every time I open Safari browser. It freezes Safari and I think the only way I can continue using it is by pressing the button in the pop-up window. It states “Press OK to activate protection.”

    This is the first time I have encountered such a problem that locks Safari browser. I already did several anti-virus scans on the computer but no threats were found. However, I have seen an unwanted plug-in installed on the browser. I removed it and the action has no effect in the locking the internet browser. It seems that the unknown plug-in is not related to this problem.

    Any help or suggestion to remove this virus from my computer will be highly appreciated.


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  • Author
  • #450 Reply

    First, please disconnect your Internet connection. Go to Apple menu then choose Force Quit. Select and close Safari program from the list. When Safari is not running anymore, re-launch it while holding down on the Shift key. This method will run Safari in Safe Mode. From there, may stop working and you can now remove it.

    You may now see those dubious Tabs created by Be sure to close all malicious tabs before going online. Please restart Safari so that you may now be able to use it normally.

    Lastly, scan your computer with MalwareBytes Anti-malware for Mac:

    #459 Reply

    I had A problem suddenly with freezing my Safari browser and could not get rid of it. My experience of this type of problem is limited but used the web to find a solution and came across this site.

    After trying various recommendations from other forums on the web the one that worked for me was the the one suggested by Erjohn, thanks.

    MalwareBytes Anti-malware for Mac (and its free): This worked for me but one word of warning do not delete everything the software shows following a scan. Just remove the ones that are related to

    From what I have learnt about this problem it seems to only effect Safari, not other browsers.

    Trust this helps.

    Would like to know if the info from Erjohn helped anybody else.


    • This reply was modified 6 years, 9 months ago by webmaster.
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